The Service will be followed the steps below:

1. Fill in the requirements form
2. Our staff will contact you to confirm all information you provided in 3 business days
3. Customer complete the payment
4. ShopJapan purchase all items in Japan
5. The items delivery from Japan to ShopJapan Company
6. The items delivery from ShopJapan to the customer.

Purchasing policy:

1. All Products you required must comply with New Zealand laws and import regulation.
2. The international shipping with air and delivery time need to be negotiated with ShopJapan.
3. The price we offered includes GST and international and domestic shipping fee.
4. Fully payment is required before purchasing.
5. Returns and refunds are not accepted except for product quality issues.

FAQ:

1. How long will it take to arrive?
   The air express normally take 1-2 weeks after the order confirmed.
   Due to currently COVID 19 situation, the shipping period would be take longer than expected.
2. Is it possible to delivery products from Japan to the customer address directly?
   Yes, we can do but the shipping price will be a bit high.
3. What should I do if the product is damaged?
   Please contact us if the items you ordered are damaged or any quality problem.