Returns and refunds

  1. Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of Products.

  2. Subject to your statutory rights, including under any applicable consumer law, if you change your mind about the Products, we will not accept a return, exchange or refund request.

  3. Subject to your statutory rights, including under any applicable consumer law, if the Products were damaged, defective or faulty at the time of delivery to you, with reasonable proof, we will do our best to replace the Products, or work out another remedy for you.

  4. If you receive a Product from us that is different to the one you ordered, we will (at our option) replace the incorrect Product with the correct Product, or refund your credit card account with a full refund (excluding credit card fees).

  5. You must pay all costs of returning Products to us, however, if we accept the return of damaged or faulty Products, or where we delivered incorrect Products we will provide you with details on how to go about returning the items to us using our paid courier service. In the event that this service is not used, Shop Japan will not be liable for any costs involved in returning the goods to us.

  6. All Products returned must be in their original condition and packaging, with tags still attached (except for defective or faulty Products) along with any accompanying accessories and documentation. We reserve the right not to accept a return of:

    • any cosmetic and makeup where you have changed your mind about the Products;

    • any clothing or Products of personal hygiene which have been worn, or which are soiled or damaged;

    • any Products from which sewn tags or swing tags have been removed; or

    • any Products which, when examined or tested by us or our agent, are found not to be not damaged, defective or faulty.

  7. We will not issue a refund or Voucher before the Products are received by us. If you have any problems regarding your Order or a refund, you may contact us through the Contact section of the website.