This website ( is owned and administered by A CHANG LIMITED trading as SHOP JAPAN.

We have provided this website for your use, subject to the terms and conditions listed below. Please read these carefully. By using our website, you agree to be bound by these terms and conditions.

We reserve the right to amend these terms and conditions at any time, we therefore recommend that you review these terms and conditions each time you visit the website.

These terms and conditions are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these terms and conditions or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms and conditions is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.

If you have any questions or concerns in relation to the website or these terms and conditions please contact us.

Users outside New Zealand:

Our website is operated by us from New Zealand. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.

For international orders please contact us.

Website Use

When you place an order on our website, you are making an offer to buy the goods and/or services. When you place an order you will be required to provide details to enable us to fulfil and delivery the order to you.

Product Information

We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.

Measurements provided on our website site are approximate only. Age information is supplied as a guide only. Please check the manufacturer’s instructions and/or packing to ensure the product is age appropriate.

Pricing & Promotions

Prices are displayed in New Zealand dollars, inclusive of goods and services tax (GST). We have made every effort to provide accurate pricing information on our website. In the event of a pricing error on our website we reserve the right to cancel any orders placed on our online store.

SHOP JAPAN reserve the right to change any aspect of our product information at any time without notice.

Promotions: Promotions are available only while stocks last. Discounts are off the regular retail price and not available in conjunction with any other offer. These may replace other offers. You get the better deal! Accessories used in photographs are not included in the price and colours may differ slightly from online images. Promotions exclude gift cards and clearance items.

Clearance: Clearance offers are available only while stocks last. Stock is strictly limited, first in, first served. Pricing reflects the clearance price (prices as marked), no other discount applies.  Clearance offers are excluded from any other promotion.

Stock Availability

Products displayed on our website are subject to availability in our warehouse. We have made every effort to provide accurate stock availability information on our website, however, we do not guarantee that if a product is classified as being “in stock” that stock will be available to purchase at our online.

Errors & Omissions

At SHOP JAPAN, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. SHOP JAPAN makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, SHOP JAPAN shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, SHOP JAPAN shall immediately issue a refund.

Return or Exchange of Goods

Where a manufacturer offers a money-back guarantee, you will normally be required to send the product directly to the manufacturer, who will process the refund themselves.

All other returned items need to be returned within 7 days of purchase.

If an item is faulty, please arrange to return the item to SHOP JAPAN for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge or refund it with store credit, provided the item is returned within 7 days of purchase if it is in stock.

If you change your mind about a product you’ve purchased from us, you’re welcome to return it for an exchange or refund of store credit (excluding the shipping costs), provided the item is returned within 7 days of purchase. The returned item must be unused with original packaging.

Right of refusal for the return or exchange of products is at the discretion of SHOP JAPAN, except where the Fair Trading Act New Zealand makes allowance. A restocking fee of up to 20% may apply to returned goods.

Secure Shopping

SHOP JAPAN are committed to providing you with a safe and secure shopping experience.

All payments completed via our website are encrypted to protect our customers.


We have made every reasonable effort to ensure the accuracy of information provided on our website, however, errors and omissions may occur. SHOP JAPAN does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

SHOP JAPAN makes no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials or products included on this site, except as otherwise provided under applicable New Zealand law.

SHOP JAPAN reserve the right to change any aspect of the website at any time without notice.

SHOP JAPAN do not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release SHOP JAPAN entirely of all responsibility for any consequences of its use.

Terms of Sale

In addition to the above General Website Terms and Conditions, the following terms and conditions of sale apply to all purchases by you through our website. By completing a purchase order you are stating that you agree to be bound by all of these terms and conditions.

Acceptance of Orders: Dispatch of orders is subject to stock availability and you will be advised if a product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.

Prices: We will charge you the retail price shown on the website at the time you submit your order. You may also be charged additional delivery fees.

Payment: You may pay online by MasterCard and Visa.

  • All goods sold by SHOP JAPAN come with guarantees that cannot be excluded under the New Zealand Consumer Law. All SHOP JAPAN customers are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • All products carry return to base warranty unless otherwise stated. No advance replacement is available. Return shipping and insurance fees are paid by the customer when sending goods back to SHOP JAPAN unless a special discount/arrangement given. SHOP JAPAN will pay shipping fees when sending goods back to the customer.
  • Proof of purchase is required for all returns. An online return authorisation must be filed and approved for any products being sent back to SHOP JAPAN.
  • Returns of non-faulty items are considered on a case-by-case basis. A minimum 15% restocking fee applies.
  • Are you happy with the SHOP JAPAN service? Please visit the following link and send us your feedback. Contact us.


SHOP JAPAN Gift Card Terms and Conditions

This Gift Card has no value until activated at time of purchase. This Gift Card is issued by the A CHANG Limited trading as SHOP JAPAN. This Gift Card can be used for the purchase of goods at our website. It may not be returned, redeemed for cash. Any unused value on the Gift Card expires 1 years after date of issue.


We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. We will endeavour to deliver goods on the agreed delivery dates but, to the maximum extent permitted by law we will not be held liable for late delivery.

Delivery to rural addresses or delivery of dangerous goods may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.

If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by SHOP JAPAN as a result thereof, including all storage and handling costs, and SHOP JAPAN at its absolute discretion, may charge a restocking fee of up to 20% of the original purchase price.

Freight charges are calculated on the basis of the weight of goods and the location of delivery. Actual freight charges for your order will be calculated and displayed once you have selected the product(s) to be purchased and clicked on ‘Submit Order’. Approximate freight charges are as follows:

  • Under 5kg – $10;
  • 5-15kg – $18;
  • Over 15kg – $30.

Special freight offers may be available as advertised from time to time.

We dispatch 85% of orders on the next working day. Order by 8:00 am for same-day dispatch (weekdays only) for products in stock.

You must notify us within 7 days of the dispatch date (as stated in the email we send confirming dispatch) if you have not received an item. Risk in the goods will pass to you on delivery.

Logon Name & Password Confidentiality and Liability

It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. SHOP JAPAN will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from any purchase(s) of goods on their account by any person that uses their user name or password. Non-account customers, please note: every order will require payment in full prior to goods being dispatched. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform SHOP JAPAN immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.


Order Cancellation

Once your order is confirmed we are unable to change or cancel any aspects of your order. Please carefully check your order details before completing payment of the order. In order to protect our customers and services, we reserve the right to cancel orders or request other methods of payment for orders received.

Backorder Cancellation Policy

Pre-order items may require a waiting period for delivery, we will email you to confirm a estimate arriving period.

Please send all backorder cancellation requests to [email protected]. Except for “special orders”, an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Please note for all Back Order products, FULL payment required before an order placed with our suppliers.


Consumer Guarantees Act

Nothing in these terms and conditions will limit or affect your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or other contracting out is prohibited by that Act.

Limitation of Liability

To the maximum extent permitted by law:

  • we exclude all warranties, descriptions, representations or conditions in relation to the goods and/or services provided by us implied by law, trade, custom or otherwise;
  • where goods are advertised with reference to photograph(s) we will endeavour to deliver the corresponding goods, however we do not warrant that the goods we deliver to you will be identical to those displayed in the photograph(s);
  • our liability for any claim, damages, loss or expense related to the supply by use of goods or services is limited to the cost paid by you for such good or services;
  • we will not be liable, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity.

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. All other copying or downloading is prohibited without our prior written consent. If you print off, copy or download any part of our Website in breach of these our Terms and Conditions, your right to use our the paper or digital copies of any materials you have printed off or downloaded in any way, and Website will cease immediately and you must, at our option, return to us or destroy any copies of the materials you have made.
You must not modify or manipulate you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged in relation to such content.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us (and our licensors if applicable).


We reserve the right to remove, suspend or make changes to our website at any time, without prior notice.

We reserve the right to change these terms and conditions without notice. By using this site, you agree to be bound by the terms and conditions and it is your responsibility that you check to ensure you are aware of the current terms and conditions.